Shipping policy

Last updated: July 24, 2026

Thank you for shopping with Chanho. This Shipping Policy explains where we ship, how shipping charges are calculated, and how long orders normally take to process and arrive.

Shipping Destination

We currently ship orders to eligible delivery addresses within the United States.

Our products are manufactured in China. Orders placed through chanho.shop for delivery within the United States are fulfilled and shipped by our U.S. logistics partner.

Shipping availability is confirmed during checkout after the customer enters a valid delivery address.

We do not currently offer international shipping through chanho.shop.

Shipping Rates

We offer the following standard shipping rates for eligible U.S. orders:

Orders of $50.00 USD or more: Free standard shipping

Orders below $50.00 USD: $3.00 USD flat-rate standard shipping

The free-shipping threshold is calculated using the merchandise subtotal after discounts and before applicable taxes.

Only product value counts toward the $50.00 USD free-shipping threshold. Taxes, previously paid shipping charges, gift cards, and other non-product charges do not count toward the threshold.

The applicable shipping charge will be displayed during checkout before payment is completed.

Order Processing Time

Orders are normally processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing time refers to the period required to verify, prepare, inspect, pack, and transfer the order to the shipping carrier.

Estimated Transit Time

After the order has been handed to the shipping carrier, standard delivery normally takes 3–7 business days.

Estimated total delivery time:

Processing time: 1–3 business days

Transit time: 3–7 business days

Estimated total: 4–10 business days after the order is placed

Delivery estimates are not guarantees. Severe weather, carrier delays, peak holiday periods, incorrect addresses, and other circumstances outside our reasonable control may affect delivery time.

Order Cutoff Time

Our order cutoff time is 2:00 PM Eastern Time, Monday through Friday.

Orders placed after the cutoff time begin processing on the following business day. Orders placed before the cutoff time may begin processing on the same business day but are still subject to the stated 1–3 business-day processing period.

Order Tracking

When an order ships, the customer will receive a shipping confirmation email containing the available tracking information.

Tracking details may take up to 48 hours to begin showing updates after the carrier receives the package.

Customers are responsible for providing a complete and accurate email address when placing an order.

Shipping Carriers

Orders may be delivered by USPS, UPS, FedEx, or another qualified U.S. shipping carrier selected by our fulfillment partner.

The carrier used for an order may depend on the destination, package dimensions, inventory location, and available shipping service.

Customers generally cannot select a specific carrier unless an option is displayed during checkout.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address before submitting an order.

Please review the following details carefully:

Recipient name

Street address and apartment or suite number

City, state, and ZIP code

Telephone number and email address

To request an address correction, contact us as soon as possible at service@chanho.shop.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Chanho is not responsible for delivery delays or failed deliveries caused by an incomplete or incorrect address provided by the customer.

Undeliverable and Returned Packages

A package may be returned to the sender because of:

An incomplete or incorrect address

An unclaimed package

Repeated unsuccessful delivery attempts

Refusal by the recipient

An inaccessible delivery location

When a package is returned to our designated facility, we will contact the customer to discuss available options.

Additional shipping charges may apply if the customer requests reshipment after providing an incorrect or incomplete address.

Lost Packages

If tracking information shows no delivery and there has been no tracking update for an extended period, please contact us at service@chanho.shop.

We may ask the carrier to investigate the shipment. Carrier investigations can take several business days to complete.

When a package is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Packages Marked as Delivered

When tracking shows that a package has been delivered but it cannot be located, customers should:

Check the delivery location and surrounding area

Ask household members, neighbors, or building staff

Allow up to 48 hours, as some carriers may scan packages before final delivery

Contact the shipping carrier using the tracking number

If the package is still missing, contact us at service@chanho.shop so we can review the order and available tracking information.

Damaged Packages

Please inspect your order after delivery.

If the package or product arrives damaged, contact service@chanho.shop as soon as possible and provide:

Your order number

A description of the issue

Clear photographs of the product

Photographs of the outer packaging

A photograph of the shipping label

Please retain the product and all packaging until our review has been completed.

Returns, replacements, and refunds for damaged products are handled according to our Return and Refund Policy.

Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible.

Orders may be changed or canceled only before fulfillment or shipment has begun.

Once an order has been processed or transferred to the shipping carrier, it can no longer be canceled. After delivery, eligible items may be returned according to our Return and Refund Policy.

Taxes

Applicable sales tax is calculated during checkout according to the delivery address and applicable legal requirements.

Sales tax is separate from the product subtotal used to determine free-shipping eligibility.

Contact Information

Chanho

Email: service@chanho.shop

Phone: +1 (209) 703-2583

Customer Service Address:
300 Delaware Ave, Suite 210
Wilmington, DE 19801
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We normally respond to customer inquiries within 1–2 business days.