Privacy policy

Last updated: July 24, 2026

This Privacy Policy explains how Chanho collects, uses, stores, and shares personal information when you visit chanho.shop, purchase our products, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About Chanho

Chanho sells home decorative accents, miniature scene decorations, seasonal ornaments, and related decorative crafts.

Our products are manufactured in China. Orders placed for delivery within the United States are fulfilled and shipped by our U.S. logistics partner.

Contact Information:

Chanho

Email: service@chanho.shop

Phone: +1 (209) 703-2583

Customer Service Address:
300 Delaware Ave, Suite 210
Wilmington, DE 19801
United States

Manufacturing Location:
No. 22, Zone 2, Xianpuwang, Chengdong Village
Chengjiang Subdistrict, Huangyan District
Taizhou, Zhejiang, China

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Contact Information

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products purchased
• Selected product variants
• Order number
• Order value
• Payment status
• Shipping method
• Delivery and tracking information
• Return and refund information

Payment card information is processed by Shopify Payments, payment providers, or other authorized payment processors. Chanho does not directly store complete payment card numbers or card security codes.

Account Information

If customer accounts are available, we may collect:

• Account login details
• Saved addresses
• Order history
• Account preferences

Customer Service Information

When you contact us, we may collect:

• The content of your message
• Order details
• Photographs you submit
• Product issue information
• Return or refund requests
• Communication history

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages viewed
• Referring website
• Date and time of access
• Shopping and checkout activity
• Cookie and similar technology identifiers

Marketing Information

When permitted by law, we may collect:

• Email marketing preferences
• Advertising interactions
• Promotion responses
• Consent and opt-out records

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications
• Automatically through cookies and similar technologies
• From Shopify and connected store applications
• From payment processors
• From shipping carriers and fulfillment partners
• From fraud prevention and security providers
• From advertising and analytics partners, where permitted
• From publicly available sources when necessary to prevent fraud or resolve disputes

4. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Confirm payments
• Arrange packing and delivery
• Provide tracking information
• Communicate about orders
• Handle returns, refunds, replacements, and cancellations
• Respond to product and customer service inquiries
• Maintain customer accounts
• Detect and prevent fraud, abuse, and security incidents
• Improve our website, products, and services
• Analyze website traffic and store performance
• Personalize website content where permitted
• Send marketing communications with consent or as otherwise permitted by law
• Comply with legal, tax, accounting, and regulatory obligations
• Enforce our policies and protect our legal rights

We use personal information only for legitimate business purposes and as permitted by applicable law.

5. Shopify and Service Providers

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to display products, process orders, manage customer accounts, and operate our online store.

We may share necessary personal information with service providers that help us operate the business, including:

• Shopify
• Payment processors
• U.S. fulfillment and logistics partners
• Shipping carriers
• Customer service providers
• Website hosting and technical support providers
• Analytics providers
• Marketing and advertising providers
• Fraud prevention and security providers
• Accountants, legal advisers, and professional consultants

These parties receive only the information reasonably necessary to perform services on our behalf or for purposes permitted by law.

Their handling of personal information may also be governed by their own privacy policies.

6. Order Fulfillment and International Data Transfers

Our products are manufactured in China, while orders for U.S. customers are fulfilled by our U.S. logistics partner.

To process an order, necessary information may be shared with fulfillment providers, shipping carriers, customer service providers, or technical service providers located in the United States, China, or other countries.

This information may include:

• Customer name
• Shipping address
• Telephone number
• Email address
• Ordered products
• Order number
• Delivery instructions

We share only the information reasonably necessary to manufacture, prepare, fulfill, deliver, support, or resolve issues relating to an order.

Where required, we use appropriate contractual or organizational safeguards for international data transfers.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Maintain shopping cart contents
• Remember customer preferences
• Support secure checkout
• Measure website traffic
• Understand customer interactions
• Detect fraud and security threats
• Improve website performance
• Provide or measure advertising where permitted

Some cookies are required for the website to function. Other cookies, including analytics or advertising cookies, may be optional depending on your location and applicable law.

You may manage cookies through your browser settings and, where available, through the cookie preference banner on our website.

Disabling required cookies may affect shopping cart, account, checkout, or other website functions.

8. Advertising and Analytics

We may use analytics and advertising services to understand how visitors use our website and to measure the effectiveness of marketing campaigns.

These providers may collect device, browser, website activity, and advertising interaction information through cookies or similar technologies.

Where required by law, non-essential advertising or analytics technologies will be used only after obtaining appropriate consent.

You may withdraw consent or update your preferences through the available cookie settings or by contacting us.

9. Sale or Sharing of Personal Information

Chanho does not sell personal information in exchange for money.

Certain privacy laws may define some advertising, analytics, or cross-context behavioral advertising activities as “selling,” “sharing,” or “targeted advertising,” even when no money is exchanged.

Where these definitions apply, eligible customers may request to opt out of such activities by:

• Using the cookie preference controls available on our website
• Using an available data-sharing opt-out page
• Emailing service@chanho.shop with the subject line “Privacy Opt-Out Request”

We will process eligible requests in accordance with applicable law.

10. Email Marketing

We may send promotional emails when you have subscribed, provided consent, or when otherwise permitted by law.

You may stop receiving promotional emails by:

• Selecting the unsubscribe link in a marketing email
• Contacting service@chanho.shop

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as:

• Order confirmations
• Shipping notifications
• Customer service responses
• Return or refund updates
• Security or account notices

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Maintain business and accounting records
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Meet tax, legal, and regulatory obligations

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Improper disclosure
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us immediately if they believe their account or personal information has been compromised.

13. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of eligible personal information
• Request a copy of your personal information
• Request information about how personal information is used or disclosed
• Opt out of certain targeted advertising, sale, or sharing activities
• Withdraw consent where processing is based on consent
• Restrict or object to certain processing
• Appeal a decision relating to a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights

These rights are subject to applicable exceptions and verification requirements.

14. How to Submit a Privacy Request

To submit a privacy request, contact:

Email: service@chanho.shop

Suggested subject line: Privacy Request

Please provide:

• Your full name
• The email address associated with your order or account
• Your order number, when relevant
• The type of request you are submitting
• Any information reasonably needed to locate your records

We may need to verify your identity before completing a request. We will not request more information than reasonably necessary for verification.

An authorized agent may submit a request when permitted by law. We may require proof that the agent is authorized to act on your behalf.

We will respond within the timeframe required by applicable law.

15. California and Other U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state laws.

During the preceding 12 months, depending on customer interactions, we may have collected the following categories of personal information:

• Identifiers and contact information
• Customer and transaction records
• Internet or electronic activity information
• Approximate location derived from an IP address
• Commercial and purchase information
• Customer service communications
• Preferences or inferences based on store interactions

We may disclose these categories to service providers, payment processors, fulfillment partners, carriers, analytics providers, advertising providers, fraud prevention providers, and professional advisers for the business purposes described in this policy.

We do not knowingly sell personal information for money.

Where applicable law treats certain advertising activities as selling, sharing, or targeted advertising, eligible residents may submit an opt-out request using the methods described above.

We do not unlawfully discriminate against customers who exercise applicable privacy rights.

16. Children’s Privacy

Our website and products are intended for adults and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact service@chanho.shop. We will review the request and take appropriate action.

Our miniature decorations and decorative accents are intended for decorative use unless a product page expressly states otherwise. They should not be treated as children’s toys solely because of their small size or appearance.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, accuracy, or content practices of third parties. We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Business Transfers

If Chanho is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any recipient will be required to handle personal information in accordance with applicable legal requirements.

19. Legal Disclosure

We may disclose personal information when reasonably necessary to:

• Comply with law, regulation, court order, or legal process
• Respond to lawful government requests
• Investigate fraud or security incidents
• Protect customers, Chanho, or other parties
• Enforce our policies and agreements
• Establish, exercise, or defend legal claims

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business practices
• Website functionality
• Service providers
• Legal or regulatory requirements
• Shopify settings
• Data collection or processing activities

The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or by email when appropriate or required.

21. Contact Us

For questions, complaints, or requests concerning privacy or personal information, contact:

Chanho

Email: service@chanho.shop

Phone: +1 (209) 703-2583

Customer Service Address:
300 Delaware Ave, Suite 210
Wilmington, DE 19801
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We normally respond to customer inquiries within 1–2 business days.