We’re here to help with product questions, order updates, shipping concerns, returns, refunds, and other customer service inquiries.

Please contact Chanho using the information below or submit the contact form on this page. To help us respond efficiently, include your order number when contacting us about an existing purchase.

Customer Support

Email: service@chanho.shop

Phone: +1 (209) 703-2583

Customer Service Hours:

Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We normally respond to email inquiries within 1–2 business days.

Customer Service Address

Chanho

300 Delaware Ave, Suite 210

Wilmington, DE 19801

United States

This address is provided for customer service and business correspondence.

Please do not return products to this address without contacting us first. Approved returns must be sent to the return address provided by our customer service team.

Manufacturing Information

Our decorative crafts are manufactured in China.

Manufacturing Location:

No. 22, Zone 2, Xianpuwang, Chengdong Village

Chengjiang Subdistrict, Huangyan District

Taizhou, Zhejiang, China

Orders for customers in the United States are fulfilled and shipped by our U.S. logistics partner.

Before Contacting Us

For order-related questions, please include:

Your full name

Your order number

The email address used when placing the order

A brief description of your question or issue

Clear photographs if your product arrived damaged, defective, incomplete, or incorrect

Please do not send payment card numbers, passwords, or other sensitive financial information through the contact form or by email.