FAQs
Frequently Asked Questions
About Chanho
What does Chanho sell?
Chanho specializes in decorative crafts, including home decorative accents, miniature scene decorations, miniature furniture, seasonal ornaments, tabletop decorations, and accessories for craft displays and photography.
When was Chanho established?
Chanho was established on March 17, 2014.
Where are Chanho products manufactured?
Our products are manufactured at our production facility in Huangyan District, Taizhou, Zhejiang, China.
Where are orders shipped from?
Orders for customers in the United States are fulfilled and shipped by our U.S. logistics partner.
Products are manufactured in China, but U.S. customer orders are dispatched from within the United States.
Products
Are your miniature products children’s toys?
No. Unless a product page clearly states otherwise, our miniature products are decorative items intended for home displays, miniature scenes, craft projects, collections, and photography.
Some products may contain small parts. Keep decorative items away from young children and pets where appropriate.
Are the product dimensions exact?
We make reasonable efforts to provide accurate measurements on each product page.
Because many of our products are small decorative crafts, measurements may vary slightly due to manual measurement or production differences. Please review the size information before ordering.
Will the product color look exactly the same as the picture?
We aim to display product colors accurately. However, slight differences may occur because of lighting, photography, screen settings, material texture, and production batches.
Are all items handmade?
Some products include hand-assembled, hand-finished, or manually inspected components. The amount of manual work varies by product.
Small differences in texture, finish, wood grain, paint application, or decorative details may occur and are normal for this type of craft product.
What is included with my order?
The package contents are listed on each product page. Please review the product description and selected variant before completing your purchase.
Decorative props shown in lifestyle photographs are not included unless specifically stated.
What materials are used?
Materials vary by product and may include wood-based materials, resin, fabric, metal, or other decorative craft materials.
The material for each item is stated on the applicable product page.
Orders and Payment
What currency are prices displayed in?
All prices on chanho.shop are displayed in U.S. dollars unless otherwise stated.
When will I be charged?
Payment is collected when the order is placed and successfully authorized at checkout.
Can I change or cancel my order?
Contact us as soon as possible at service@chanho.shop.
Orders may be changed or canceled before fulfillment or shipment begins. Once an order has been processed or shipped, it can no longer be canceled.
Why was my order canceled?
An order may be canceled if the product is unavailable, payment cannot be verified, the shipping address is incomplete or unsupported, or the order is identified as potentially fraudulent.
If we cancel a paid order, the payment will be refunded to the original payment method.
Do you offer wholesale purchasing?
For wholesale or larger-quantity inquiries, contact service@chanho.shop with the products, quantities, and delivery requirements you are interested in.
Availability and pricing are reviewed individually and are not guaranteed.
Shipping
Where do you ship?
We currently ship to eligible addresses within the United States.
We do not currently offer international shipping through chanho.shop.
How much does shipping cost?
For eligible U.S. orders:
Orders below $50.00 USD: $3.00 flat-rate standard shipping
Orders of $50.00 USD or more: Free standard shipping
The free-shipping threshold is based on the merchandise subtotal after discounts and before applicable taxes.
How long does delivery take?
Orders are normally processed within 1–3 business days.
After shipment, standard delivery normally takes 3–7 business days.
The estimated total delivery time is 4–10 business days from the date the order is placed.
Delivery estimates may be affected by carrier delays, weather, holidays, or address issues.
How can I track my order?
When your order ships, we will send a shipping confirmation email with available tracking information.
Tracking updates may take up to 48 hours to appear after the carrier receives the package.
Which shipping carriers do you use?
Orders may be delivered by USPS, UPS, FedEx, or another qualified U.S. carrier selected by our fulfillment partner.
What should I do if I entered the wrong address?
Contact service@chanho.shop as soon as possible.
We cannot guarantee that an address can be changed after an order enters processing or has been shipped. Customers are responsible for providing a complete and accurate shipping address.
What should I do if tracking says delivered but I cannot find the package?
Please check the delivery location, surrounding area, household members, neighbors, and building staff.
Allow up to 48 hours because some carriers may update tracking shortly before final delivery. If the package is still missing, contact the carrier and then email service@chanho.shop with your order number.
Returns and Refunds
What is your return period?
Eligible products may be returned within 30 calendar days after the carrier confirms delivery.
What condition must a returned item be in?
The item must be unused, in its original condition, and returned with its original components, accessories, and packaging.
Proof of purchase or a valid order number is required.
How do I request a return?
Email service@chanho.shop before sending the product back.
Include your name, order number, the item you wish to return, the reason for the return, and photographs when the item is damaged, defective, or incorrect.
We will provide return instructions and the designated U.S. return address after reviewing the request.
Can I return an item to the customer service address?
Do not send products to our customer service address or manufacturing location without written return instructions.
Unauthorized returns may be delayed or rejected.
Who pays the return shipping cost?
For returns caused by customer preference, including selecting the wrong color or no longer wanting the item, the customer is responsible for return shipping costs.
When a product arrives damaged, defective, or materially different from the order, Chanho will cover reasonable return shipping costs if a return is required.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Do you offer exchanges?
We do not currently offer direct exchanges.
You may return an eligible product and place a new order for the preferred color, style, or item.
When will I receive my refund?
Approved refunds are normally processed within 3–5 business days after the returned item arrives and is inspected.
Your payment provider may require an additional 5–10 business days to post the refund to your account.
What should I do if my item arrives damaged or incorrect?
Contact service@chanho.shop as soon as possible.
For faster assistance, contact us within 7 days after delivery and include photographs of the product, the issue, the outer packaging, and the shipping label.
Please keep the product and packaging until our review is complete.
Product Care
How should I clean decorative products?
Wipe products gently with a soft, dry cloth.
Avoid soaking, harsh cleaning products, prolonged moisture, direct heat, and strong sunlight unless the product page states that the item is suitable for those conditions.
Can the products be used outdoors?
Unless the product page specifically states that an item is suitable for outdoor use, our products should be treated as indoor decorative items.
How should small decorative pieces be stored?
Store small decorative pieces in a dry place away from moisture, excessive heat, direct sunlight, young children, and pets.
Contact and Support
How can I contact Chanho?
Email: service@chanho.shop
Phone: +1 (209) 703-2583
Customer Service Address:
300 Delaware Ave, Suite 210
Wilmington, DE 19801
United States
What are your customer service hours?
Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
We normally respond to email inquiries within 1–2 business days.
Where can I find your store policies?
You can find our Shipping Policy, Return and Refund Policy, Privacy Policy, and Terms of Service in the footer of chanho.shop.