Refund policy

Last updated: July 24, 2026

At Chanho, we want customers to understand the conditions and process for returning a product. This policy applies to orders delivered within the United States.

30-Day Return Policy

We accept eligible returns requested within 30 calendar days after delivery.

The 30-day return period begins on the date the shipping carrier confirms that the order was delivered.

We accept returns for both defective and non-defective products, subject to the conditions stated below.

Return Eligibility

To qualify for a return, the product must be:

New, unused, and in its original condition
Free from stains, alterations, damage caused after delivery, or signs of use
Returned with all original parts, accessories, and packaging
Accompanied by a valid order number or proof of purchase

Products that do not meet these conditions may be rejected and returned to the customer.

How to Request a Return

Email: service@chanho.shop

Phone: +1 (209) 703-2583

Please provide:

Your full name
Your order number
The product you wish to return
The reason for the return
Clear photographs if the product is damaged, defective, incomplete, or incorrect

After reviewing your request, we will provide return authorization instructions and the designated U.S. return address.

Do not send products to our customer service address or manufacturing location. Returns sent without prior authorization may be delayed or rejected.

Return Method

Returns are accepted by mail only.

We do not accept returns in a physical store or at a drop-off location.

Customers should use a trackable shipping service and keep the shipping receipt and tracking number until the return and refund process is complete.

Chanho is not responsible for return packages that are lost or damaged before reaching the designated return facility.

Return Shipping and Return Labels

Customers are responsible for obtaining and paying for the return shipping label.

Return shipping charges are not refundable and will not be reimbursed or deducted from the original order unless Chanho confirms otherwise in writing before the product is returned.

If a product arrives damaged, defective, incomplete, or incorrect, contact us before mailing it back. After reviewing the submitted information, we may provide a refund, replacement, or another appropriate resolution. In some cases, returning the product may not be required.

Do not return a damaged, defective, or incorrect product until our customer service team provides instructions.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order shortly after delivery.

Damaged
Defective
Incomplete
Different from the item or variant ordered

For faster assistance, contact us within 7 calendar days after delivery and provide photographs of:

The product
The affected area
The outer shipping package
The shipping label

Please keep the product and its packaging until we complete our review.

Depending on the circumstances, we may provide a refund, replacement, or another appropriate resolution.

Exchanges

We do not offer direct exchanges.

To receive another color, style, or product, return the eligible original item according to this policy and place a new order separately.

Non-Returnable Products

The following products are not eligible for return:

Products returned more than 30 days after delivery
Used, altered, washed, stained, or customer-damaged products
Products missing original parts, accessories, or packaging
Products sent without prior return authorization
Gift cards
Personalized or custom-made products, when clearly identified as non-returnable before purchase
Products marked as final sale before purchase

Damaged, defective, incomplete, or incorrect products remain eligible for review even when they would otherwise fall within a non-returnable category.

Return Inspection

After the returned product reaches the designated return facility, we will inspect it to confirm that it meets the conditions of this policy.

We will notify you by email when the return is approved or rejected.

If a return is rejected because the product is used, damaged after delivery, incomplete, or otherwise ineligible, we may return the product to the customer. Additional shipping charges may apply.

Refunds

Approved refunds will be issued to the original payment method.

We will process an approved refund within 5 business days after the returned product is received and inspected.

After we process the refund, the bank, card issuer, or payment provider may require additional time to post the funds to your account. Financial institution processing times are outside Chanho’s control.

Refunds cannot be issued to a different card, account, or payment method.

Original Shipping Charges

Original shipping charges are non-refundable unless the order was canceled before shipment or Chanho confirms that a shipping refund applies because of an order error.

Order Cancellations

Contact service@chanho.shop as soon as possible to request a cancellation.

An order may be canceled before fulfillment or shipment begins.

After an order has been processed or shipped, it cannot be canceled. Once delivered, an eligible product may be returned according to this policy.

Approved cancellations will be refunded to the original payment method.

Refused or Undeliverable Packages

Packages may be returned to the sender because of:

An incorrect or incomplete address
Refusal by the recipient
An unclaimed package
Repeated unsuccessful delivery attempts
An inaccessible delivery location

When a package is returned to our designated facility, we will contact the customer regarding the available resolution.

Original and return shipping charges may be deducted from the refund when the delivery failure was caused by an incorrect address, refusal, or failure to claim the package.

Contact Information

Chanho